Shipping & Delivery
All HerbertandWilks Jewellery is shipped from my studio in Mt Eden, Auckland, New Zealand.
New Zealand Shipping
Tracked shipping within Aotearoa New Zealand is:
$10 – standard delivery
$15 – rural delivery
Free shipping on orders of $195 or more
Shipping charges are calculated automatically at checkout.
All in-stock, ready-made pieces are usually dispatched from my Mt Eden studio within 1–3 business days.
Parcels are sent via NZ Post with tracking. Delivery is generally within 1–3 working days after dispatch, with a little extra time needed for rural addresses.
If your piece is made to order, it will be sent as soon as it is finished, within the lead time advised when you place your order.
As soon as your jewellery is on its way, you'll receive an email with your tracking information.
Studio Pickup
If you need your order urgently, studio pickup in Mt Eden may be available by prior arrangement. Please get in touch before placing your order.
International Shipping
I currently ship to Australia, the USA and Canada.
International shipping is calculated at checkout based on your delivery destination.
Orders are sent from my Mt Eden studio via NZ Post using tracked, signature-required delivery.
International delivery will generally take less than 10 working days after dispatch, although customs processing and local postal or courier delays can sometimes add extra time.
If you need your jewellery by a particular date, please get in touch before ordering.
Free shipping on orders of $195 or more applies to New Zealand delivery only.
Customs Fees & Taxes
Any customs fees, tariffs, duties or taxes charged on international orders are the customer's responsibility and are not included in the purchase price or shipping charge.
If you're unsure about the duty or tax thresholds in your country, I recommend checking your country's customs website before placing your order.
Packaging
All jewellery is carefully packaged and ready for gifting.
Where possible, I use packaging that can be reused or recycled while still making sure your jewellery arrives safely.
Lost or Damaged Parcels
If your parcel does not arrive, or arrives damaged, please contact me within 14 days of receiving your dispatch confirmation.
I will do everything I can to assist you if you need to make an insurance claim.
HerbertandWilks Jewellery cannot accept liability or provide replacement or compensation where:
- an item is seized by Customs or another government agency;
- an item is sent to a country where no postal or courier service exists;
- loss or damage results from circumstances beyond reasonable control;
- loss or damage occurs after delivery; or
- an item was authorised to be sent without tracking.
Questions?
If you have a question about delivery or need your jewellery by a particular date, please email sally.h@herbertandwilks.co.nz.