Shipping & Delivery

All HerbertandWilks Jewellery is shipped from my studio in Mt Eden, Auckland, New Zealand.

New Zealand Shipping

All in-stock, ready-made items are dispatched within 1–3 business days.

Parcels are sent via NZ Post Economy Tracked, with a delivery target of up to three working days. You can also upgrade to a courier service, with next-working-day delivery to the door and tracking.

Please allow additional time for rural delivery addresses.

If your item is made to order, it will be sent as soon as it is finished, within the lead time advised when you place your order.

As soon as your jewellery is on its way, you'll receive an email with full parcel tracking information.

Shipping is free within Aotearoa New Zealand.

Studio Pickup

If you need your order urgently, studio pickup in Mt Eden may be available by prior arrangement. Please get in touch before placing your order.

International Shipping

I currently ship to Australia, the USA and Canada.

International orders are sent with NZ Post using tracked, signature-required delivery to help make sure your parcel doesn't go astray.

Delivery times vary depending on where you are located, so if you need your jewellery by a particular date, please get in touch before ordering.

International delivery will generally take less than 10 working days. However, I cannot be responsible for delays caused by international customs or postal and courier services within the destination country.

Customs Fees & Taxes

Any customs fees, tariffs, duties or taxes charged on internationally shipped orders are the responsibility of you the customer.

If you're unsure about the duty or tax thresholds in your country, I recommend checking your country's customs website before placing your order.

Packaging

Your jewellery arrives beautifully packaged and ready to gift.

Orders over NZ$750 also include a complimentary polishing cloth to help care for your jewellery.

Lost or Damaged Parcels

If your parcel does not arrive, or arrives damaged, please contact me within 14 days of receiving your dispatch confirmation.

I will do everything I can to assist you if you need to make an insurance claim.

HerbertandWilks Jewellery cannot accept liability or provide replacement or compensation where:

  • an item is seized by Customs or another government agency;
  • an item is sent to a country where no postal or courier service exists;
  • loss or damage results from circumstances beyond reasonable control;
  • loss or damage occurs after delivery; or
  • an item was authorised to be sent without tracking.

Questions?

If you have a question about delivery or need your jewellery by a particular date, please email sally.h@herbertandwilks.co.nz.