Dispatch & Manufacturing
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In-Stock Items: Dispatched within 1–3 business days from Mt Eden, Auckland.
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Made-to-Order: Shipped upon completion within the lead time stated at purchase.
New Zealand Shipping
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Standard: Free tracked delivery via NZ Post (up to 3 working days).
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Express: Next-working-day courier upgrade available at checkout.
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Studio Pickup: Available in Mt Eden by prior arrangement before ordering.
International Shipping (Australia, USA & Canada)
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Delivery: Sent via NZ Post tracked with signature required (generally under 10 working days).
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Customs & Duties: Customers are responsible for any regional tariffs, duties, or customs fees.
Tracking & Support
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Tracking info is emailed as soon as your parcel dispatches.
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Contact sally.h@herbertandwilks.co.nz within 14 days for lost/damaged parcels or prior to ordering for urgent requests.