Refund policy

Can I return a Product?

  1. HerbertandWilks Jewellery may not be returned or exchanged unless it is faulty.
    1. We stand by our work and if you find that your item is faulty you may return it or exchange it.
    2. Please contact us as soon as you discover the fault either via sally.h@herbertandwilks.co.nz or on +64 21 377290.
    3. Once we receive the item we will:
      1. Acknowledge receipt of the return
      2. We will either repair, replace or refund the item.

Please Note:

  1. There are no exchanges on any customised work.
  2. There are no returns or exchanges on earrings due to hygiene standards.
  3. Prices are subject to slight variations due to changes in metal and exchange rates.

Who should I to contact if I have any queries?
Please contact Sally Herbert on +64 21 377290 or email sally.h@herbertandwilks.co.nz.

What is your Returns Procedure?

  1. All returns must be made within 14 days of receipt of the product.
  2. We take no responsibility for charges or delays incurred at receiver’s end as this can vary depending on the rules of customs in each country.
  3. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
  4. All returns and exchanges must be registered via email to Sally.h@herbertandwilks.co.nz, correctly packaged with the original order number referenced clearly on the outside of the parcel.
  5. Please address your parcel to:

HerbertandWilks Jewellery
8 Lovelock Avenue
Mt Eden
Auckland 1024
New Zealand

  • We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us.
  • HerbertandWilks Jewellery does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer.

6. If we are refunding your product we will process the refund as per the original form of payment within five working days. We will notify you that we have issued the refund.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from HerbertandWilks.